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Customer Experience Specialists - Pharma Sector - Central London

£50k-£75k plus bonus, benefits

Our client use their experience in Customer Experience Management to help their cliens achieve sustainable growth through delivering the best possible customer and employee experiences. They do this by giving their clients the skills and techniques to design, deliver and continuously improve customer experiences and through creating people and customer-centric cultures which are fundamental in supporting change.

What the work involves: 

  • Provide consultancy/subject matter expertise in Customer Experience Management to a wide variety of internal stakeholders
  • Work as a customer experience specialist, in a leadership role or as a senior/ experienced consultant
  • Develop a customer strategy and brand/value proposition
  • Set up governance frameworks with clear accountability and organisational design
  • Design and implement a CX framework
  • Generate customer insight, and design and implement effective customer feedback loops and voice of the customer programmes
  • Understand marketing techniques and approaches to achieve commercials
  • Deliver operational transformation, including customer centric process improvement
  • Deliver an integrated and multi-channel customer experience and introduce changes that contribute positively to the overall journey as well as the bottom line
  • Experience in delivering customer journey mapping and CX design
  • Experience of delivering cultural change through training and development
  • Use CX maturity models to assess an organisation’s readiness for change

They look for the following behavioural skills:

  • A strong team player
  • Confident, personable character with a collaborative working style
  • Ability to manage and lead teams and projects
  • Excellent at rapidly building strong relationships with a diverse stakeholder base
  • Strong influencing and presentation/communication skills
  • Good facilitation skills
  • Ability to challenge key business decision-makers and the ability to give and receive feedback
  • Credibility, professionalism and strong personal integrity
  • High energy and drive

We can offer you:

  • A highly competitive package with a great bonus system
  • CCXP training, coaching and support in achieving certification
  • Direct input and influence over the strategic growth of the company
  • Private healthcare, pension, employee ownership scheme and more

Please send CV to richard@mindbench.co.uk


To apply by email to this position, please send your CV and covering letter to the following link:richard@mindbench.co.ukTCrichard@mindbench.co.uk

NB: Mindbench is acting as an Employment Agency in relation to this vacancy