Our client are a technology start-up based in Camden which use a SaaS platform which is revolutionising the way PR and Communications professionals demonstrate their value to the business. Their Internal Stakeholder Engagement platform enables PR and Communications professionals to showcase coverage, social and content in a visual, digestible format.
They count world famous brands like Estée Lauder, The Walt Disney Company, BBC Worldwide, Panasonic, M&S, Renault, Philips, AB-InBev - and around 150 others - as customers.
They are seeking a highly ambitious, driven individual to join our Customer Success team as we look to scale up in 2018.
The goal of the Customer Success Manager (CSM) is to drive customer retention and platform adoption, as well as identify account growth opportunities within their assigned portfolio of customers.
CSMs are expected to build strong relationships with their customers, maximising product usage through offering advice and best practice, and providing in depth training on how to use their platform.
Work closely with the senior management team to create, refine and embed the processes, workflow and structure that will ensure the long term success of the business
Own the customer relationship and lead all post-sales activity
Drive renewals and identify growth opportunities
Build and maintain strong relationships with our customers
Execute a world class onboarding process
Be a trusted consultant to senior decision makers
Be a respected source of help and advice to more junior product users
PREFERRED EXPERIENCE / SKILLS
Customer focused mindset
Passion for working in a dynamic start-up environment
Experience in a consulting, customer service or business development role
Excellent communication skills and comfortable presenting to senior people within a business
Superb organisational skills and attention to detail
Please send your CV to email@example.com
To apply by email to this position, please send your CV and covering letter to the following link:firstname.lastname@example.org
NB: Mindbench is acting as an Employment Agency in relation to this vacancy