Mars, Evil Consultant and all you, process mapping, IT architecture, IT strategy, change management, programme management numbskulls, don't you realise the pathetic irony here: you ridicule and insult me for the jargon, impenetrable words and vagueness, when in fact the consulting industry is predicated on delivering such rubbish daily. How ironic that when someone who actually knows all the games and tricks of the trade starts doing the same to you, all you ACNers revert to 'oh what rubbish' and 'ohh what nonsense is ZB on about'By the way I was at client meeting with a team of ACNers, EY and other niche consultants and I posed the question: what does 'holistic design framework mean'..needless to say i got four different answers to this in the meeting. Proof that all you second-tier consultant are a bunch of charlatans.ZBZB